1. Overview and Purpose
At Mercodev, we take pride in delivering the highest quality experience with our WoodashPro plugin, designed to provide advanced dashboard and analytics features for WordPress users. This Refund Policy applies exclusively to WoodashPro purchases made through our official website. Our goal is to ensure that customers are satisfied with the plugin’s functionality and performance, and this policy outlines the conditions under which a refund may be requested, the process for submitting a request, and the timelines for evaluation and issuance. By purchasing WoodashPro, you agree to the terms of this policy and acknowledge that it applies solely to this plugin and not any other products, services, or third-party add-ons.
2. Eligibility for Refund
Refunds for WoodashPro are considered only under specific circumstances. Eligible requests may include cases where the plugin fails to function as described, contains significant defects that cannot be resolved, or is not delivered or activated correctly following purchase. Minor configuration issues, user error, or incompatibility with third-party themes or plugins may not qualify for a refund, although our support team will assist you in resolving such issues to ensure you can use the plugin effectively. All refund requests must be submitted within 14 days of the purchase date, providing proof of purchase and a detailed description of the issue encountered.
3. Non-Refundable Cases
WoodashPro is a digital product delivered immediately upon purchase. As such, requests for refunds based on change of mind, lack of familiarity with plugin features, or personal preference are not eligible. Additionally, any modifications, customizations, or third-party integrations applied by the user may affect eligibility if they contribute to the issue reported. Mercodev clearly communicates plugin functionality, system requirements, and usage instructions to minimize misunderstandings prior to purchase. While refunds are limited, we remain committed to providing support, troubleshooting, and guidance to help users successfully implement WoodashPro.
4. Refund Request Procedure
To request a refund, users must contact Mercodev via the official support email or contact form, including the purchase receipt, license key, and a detailed explanation of the issue. Our support team will review the submission, may request additional information, and attempt to resolve the problem before considering a refund. The request must be submitted within 14 days from the date of purchase; submissions after this period will generally not be accepted, though technical issues affecting functionality may be considered on a case-by-case basis. Timely communication and complete documentation help ensure efficient processing.
5. Evaluation and Approval
Once a refund request is submitted, Mercodev evaluates the claim to confirm that WoodashPro is not functioning as described, has unresolved defects, or was not delivered properly. The evaluation may involve troubleshooting steps, verification of license activation, or reproduction of the reported problem. Based on the findings, the refund may be fully approved, partially approved, or denied. Decisions are final, and Mercodev prioritizes fairness and transparency throughout the evaluation process.
6. Refund Method and Timeline
Approved refunds will be issued to the original payment method used during purchase. Depending on your financial institution, it may take several business days for the refunded amount to appear in your account. Mercodev is not responsible for delays caused by banks, credit card processors, or other payment intermediaries. Customers are encouraged to monitor their accounts and report any delays immediately to facilitate resolution.
7. Support and Alternative Solutions
While refunds are limited to the scenarios described, Mercodev is committed to ensuring that WoodashPro works correctly for all users. Our support team is available to assist with installation, configuration, troubleshooting, and updates. In some cases, we may offer alternatives such as bug fixes, patches, or step-by-step guidance to resolve issues without requiring a refund. Our goal is to maximize customer satisfaction and usability of WoodashPro, even if a refund is not granted.
8. Changes to Refund Policy
Mercodev reserves the right to modify or update this Refund Policy for WoodashPro at any time. Any changes will be communicated via our website or official channels. Continued use or purchase of WoodashPro after policy updates indicates acceptance of the revised terms. We recommend reviewing this policy periodically to stay informed of your rights and responsibilities regarding refunds for the plugin.
9. Contact Information
For refund requests, questions, or clarifications regarding WoodashPro, customers may contact Mercodev through the official support email, website contact form, or other provided channels. Our support team is dedicated to addressing concerns promptly, providing assistance, and ensuring that all interactions regarding refunds or plugin functionality are handled transparently and professionally.